Refund policy

Returns

We hope you love your purchase. If for any reason you are not completely satisfied, you may request a return within 14 days of receiving your order.

Please retain your receipt for proof of purchase. You have 14 days to request a refund or exchange with receipt, packaging & any labels intact.

Without a receipt we are unable to refund, however if the item is deemed faulty within 14 days of purchase you may exchange your item. Please note crystals are none refundable due to the nature of them

Due to hygiene reasons, earrings are non-returnable unless faulty. Custom or personalised pieces are non-refundable. Return shipping costs are the responsibility of the customer unless the item is faulty.

Faulty Items

If your item arrives damaged or develops a fault within 30 days, please contact us with photos and your order number. We will assess the issue and offer a repair, replacement, or refund where appropriate.

Experiences & Workshops

Bookings for workshops, rituals, or experiences are non-refundable.
If you cannot attend, please contact us at least 48 hours before the event and we will do our best to transfer your booking to a future date (subject to availability).